If you experience problems with the app, try the basic troubleshooting steps below:

App crashing / not working

  • Make sure your Radish app is updated to the latest version.

  • Make sure that you have stable internet connection.

  • Make sure that the date and time on your device are correct.

  • Force stop and then, reopen the app.

  • Uninstall the app, restart your device, install the app again.

Coin store issues

  • Make sure your Radish app is updated to the latest version.

  • Make sure that the Appstore or Google Play is updated.

  • Make sure that your iTunes or Google account is logged in.

  • Make sure that you have stable internet connection.

  • Make sure that the date and time on your device are correct.

  • Force stop and then, reopen the app.

  • Uninstall the app, restart your device, install the app again.

  • Make sure that you have set valid payment methods on your App Store or Google Play Accounts

  • Check if your payment went through by going to the App Store or Google Play and looking at the Purchase/Order History.

Other problem?

First, complete all the troubleshooting steps outlined above. If you still experience problems, please email support@radishfiction.com with the following information:

  • What is the error you are encountering? (Elaborate on the steps you took and what you've seen, including screenshots where applicable)
  • Date and Time of defect:
  • Radish Username:
  • Device Name:
  • OS (Operating System):