This is likely due to not having watched an ad all the way through! We recommend logging out of your account, deleting the app, and re-installing.

If you don’t know your username, make sure to write it down before removing the app so you don’t have any issues logging back in. You can find your username with these quick and easy steps: 

  • Click on the Library icon in the bottom right corner
  • Click Settings in the top right corner
  • Beneath your display name at the top of the page, you’ll see your username