Please read on to find the answers to some of the most common questions we receive about our payments platform, Tipalti.
Tipalti keeps saying my EIN is invalid.
Double-check that all of your information is accurate. Please make sure that you’ve entered your full legal name - and if you've signed up as an LLC (or similar), check that you're using the FEIN of that entity.
Tipalti won’t accept my tax form.
Double-check that all of your information is accurate. If so, often you just need to refresh the page and try to fill it out again. Should you continue to encounter issues with it, please contact Tipalti’s support team at firstname.lastname@example.org.
I need help filling out my tax form.
Should you need additional help filling out your tax form, please consult with a tax professional. Radish cannot provide tax, legal, or accounting advice.
It says my account is locked, can you unlock it for me?
Your Tipalti account will lock after too many incorrect login attempts. Just send us an email at email@example.com and we’ll unlock your account for you. Once your account is unlocked, you will be able to send yourself a reset password link and get back into your account.
I changed my phone number and can no longer complete the 2-Factor Authentication.
No problem, email us at firstname.lastname@example.org and we can reset it for you.
I can’t remember my Tipalti password!
Should you encounter trouble logging into Tipalti, you may contact us and we can send you a password reset link.
Does Radish issue 1099 forms? When are they issued?
Radish issues 1099 forms for all authors who earn over $600 in a tax year on Radish. They are issued each year at the end of January for earnings from the previous tax year.
Can Radish use Payoneer as a payment option?
We do not currently use Payoneer to make payments. Through Tipalti we are able to pay writers via ACH (US), Wire Transfer (US), International ACH (e-check), Paper Checks, and Paypal.
In which currency will I be paid?
Most major currencies are available through Tipalti. After you select your geography on the onboarding page, it will show the standard currency in that particular region.
When will I get paid?
Radish pays our writers once a quarter, within 30 business days of the end of the quarter. A $50 minimum in earnings is required to receive payout.
For earnings January, February, and March → We will process payment in April
For earnings in April, May, and June → We will process payment in July
For earnings in July, August, and September → We will process payment in October
For earnings in October, November, and December → We will process payment in January
How long is the processing time?
The time it takes for the funds to arrive in your account depends on the payout method you have selected. After Radish releases the payout, it takes additional time for the money to be delivered to you.
Domestic ACH: Up to 3 business days
Bank transfer or international wire: 3–7 business days
Paper Checks: 3-7 business days
PayPal: Within 1 business day
Please also keep in mind that most banking systems don’t process transactions on weekends or holidays. If your payout from Radish is completed between Friday and Sunday, it may be delayed and processed the following week.
How can I contact Tipalti with my specific questions?
You may email them at email@example.com.