Quick links:

What should my first steps be if I have a Coin issue?

How do I get the Coins I purchased?

How do I request a refund for my purchase?

 

What should my first steps be if I have a Coin issue?

  • Make sure your Radish app is updated to the latest version.
  • Make sure that the Appstore or Google Play is updated.
  • Make sure that your iTunes or Google account is logged in.
  • Make sure that you have a stable internet connection.
  • Make sure that the date and time on your device are correct.
  • Force quit and restart the app.
  • Uninstall the app, restart your device, install the app again.
  • Make sure that you have set valid payment methods on your App Store or Google Play Accounts
  • Check whether your payment went through by checking your Purchase/Order History in the App Store or Google Play Store.

 

It seems like there was an error with my purchase. How do I get the Coins I purchased?

If you are missing Coins and would like to receive a refund as Radish Coins, please email our Support Team (support@radishfiction.com) along with the following information:

  1. Your Radish username
  2. iOS or Android version of your mobile device
  3. An invoice issued by Apple or Google Play
  4. A step-by-step description of how you purchased the Coins.
    1. Did you receive any error or white screen?
    2. Did the app crash as you were purchasing the Coins?

Pro tip: Any screenshots you provide of the error help us improve the app!

Please Note ⚠️ In order for us to verify your purchase, we will need to receive an invoice from you. A copy of an invoice can be attached to the email or forwarded to us at support@radishfiction.com.

 

How do I request a cash refund for my purchase?

If you'd like a cash refund, you must submit a request via Apple or Google Play as all transactions on Radish are handled by Apple and Google Play’s own In-App Purchase services.
  • If you’ve purchased through an iOS device, read more about Apple’s refund policy.
  • If you’ve purchased through an Android device, read more about Google’s refund policy.